Refund Policy
At KeachLiquidator, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
1. Refund Eligibility
- Refunds are available within 30 days from the date of purchase.
- To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging.
- If the product was defective or damaged upon arrival, please contact us within 7 days for a full refund or replacement.
- For digital products, refunds will only be issued if the product is found to be faulty or not as described.
2. Non-Refundable Items
- Gift cards, downloadable software, and other digital products are non-refundable unless defective.
- Items on clearance or final sale are also non-refundable.
3. How to Request a Refund
- To initiate a refund, please email us at [support@keachliquidator.com] with your order number, the item(s) you wish to return, and a brief reason for the refund request.
- If your refund request is approved, we will provide you with a return shipping label and instructions on how to send the item back.
4. Refund Process
- Once we receive the returned item(s) and verify their condition, we will process your refund to the original method of payment.
- Refunds may take 3-5 business days to appear on your bank statement, depending on your financial institution.
5. Exchanges
- If you prefer an exchange rather than a refund, please contact us and we’ll assist you with finding a suitable replacement.
6. Shipping Costs
- Shipping costs are non-refundable, and the customer is responsible for return shipping unless the item is damaged or defective.